FAQS

UNDO CLOTHING is an online-based store in the Philippines.

- All items that shows ADD TO CART is on-hand. Once we receive your payment, we can ship it 1-2 business days upon payment.

- All PRE-ORDER items will take time, you can expect your order to be processed in 7-15 BUSINESS DAYS excluding HOLIDAYS and WEEKENDS upon payment.

PRE ORDER TERMS AND CONDITIONS

PRE-ORDER ITEMS ARE STOCKS WHICH ARE NOT ON HAND AND THEREFORE, HAVE TO WAIT AROUND 7-15 BUSINESS DAYS TO RECEIVE THE ITEMS.

BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:

1. Please note that due to the nature of pre-order items, we will not be accepting cancellations.

2. We cannot estimate or guarantee a specific ship date but rest assured, we will ship your orders the moment they are available.

3. Sometimes the ordered items will arrive later than 7 - 15 business days due to several factors (eg. logistics, operation problems, holiday rush, weather, etc. )

4. NO RUSH ORDERS. Please do not order if you are unable to wait.

5. If you combine in-stock and pre-ordered items, ALL items will be shipped at once when all pre-ordered items are available.

6. Once you place an order with us, it means that you are willing to accept these terms & conditions.

7. Once your order has been dispatched, you will receive an e-mail or a text message informing you the tracking details.
8. BUSINESS DAYS - Monday through Friday excluding HOLIDAYS and WEEKENDS

PAYMENT METHODS

We accept the following payment methods:

Credit Card (Visa, Mastercard) via Paypal
Paypal
G-cash
BDO
BPI

DELIVERY

Metro Manila - 150 FLAT RATE
Provincial - 250 FLAT RATE

INTERNATIONAL

- International Shipping is available (7-10 days express shipping)
- Exchanges are not offered for international purchases

RETURNS POLICIES

- Please choose carefully when deciding to order a specific item as they are limited editions and mostly accepted for made to order.

- For made to order/ pre-order items, we are unable to accept returns/exchange unless the items are damaged. Best we can do is size alteration with additional fee.

- Alteration may take up to 3-4 weeks.

PLEASE TAKE NOTE THAT THE SHIPPING FEE FROM AND TO THE CONSIGNEE'S END SHOULD BE SHOULDERED BY THE CONSIGNEE.

SAME DAY DELIVERY

- We offer a same day delivery service via Grab Express/Lalamove

INVENTORY

- In rare circumstances, technical discrepancies occur within the online store.
- In the case a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.

INQUIRIES

- Please don’t hesitate to contact customer service on Instagram @undoclothing