UNDO CLOTHING is an online-based store in the Philippines.
- All items that shows ADD TO CART is on-hand. Once we receive your payment, we can ship it 1-2 business days upon payment.
- All PRE-ORDER items will take time, you can expect your order to be processed in 15-20 BUSINESS DAYS excluding HOLIDAYS and WEEKENDS upon payment. You may expect delays due to our current COVID-19 situation/ holiday rush.
PRE ORDER TERMS AND CONDITIONS
PRE-ORDER ITEMS ARE STOCKS WHICH ARE NOT ON HAND AND THEREFORE, HAVE TO WAIT AROUND 7-15 BUSINESS DAYS TO RECEIVE THE ITEMS.
BEFORE ORDERING, PLEASE READ THE RULES & REGULATIONS BELOW:
7. Once your order has been dispatched, you will receive an e-mail or a text message informing you the tracking details.
8. BUSINESS DAYS - Monday through Friday excluding HOLIDAYS and WEEKENDS
We accept the following payment methods:
- Credit Card (Visa, Mastercard) via Paypal
Metro Manila - 150 FLAT RATE
Provincial - 250 FLAT RATE
- International Shipping is available (7-10 days express shipping)
- Exchanges are not offered for international purchases
- Please choose carefully when deciding to order a specific item as they are limited editions and mostly accepted for made to order.
- For made to order/ pre-order items, we are unable to accept returns/exchange unless the items are damaged. Best we can do is size alteration with additional fee.
- Alteration may take up to 3-4 weeks.
PLEASE TAKE NOTE THAT THE SHIPPING FEE FROM AND TO THE CONSIGNEE'S END SHOULD BE SHOULDERED BY THE CONSIGNEE.
SAME DAY DELIVERY
- We offer a same day delivery service via Grab Express/Lalamove
- In rare circumstances, technical discrepancies occur within the online store.
- In the case a sold out item is purchased you will be notified via email as soon as the issue is brought to our attention and given a refund or preferred resolution.
- Please don’t hesitate to contact customer service on Instagram @undoclothing